Privacy Policy
At okzz, protecting your personal information is our top priority. This policy explains what information we collect, how we use it, and the steps we take to protect your privacy.
1. Introduction and Scope
okzz is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to the okzz website, mobile app, and related services.
When you create an account on okzz, make a deposit, place a bet, or use any of our services, you voluntarily provide certain personal information. This policy explains our commitment and obligations regarding the collection, storage, processing, and protection of that information.
Along with reading this policy, we recommend reading our Terms and Conditions and Responsible Gaming Guidelines, as these three documents together form the legal basis of the relationship between you and us.
This platform is for individuals aged 21 and above only. If any information belonging to a minor is collected, it will be deleted immediately.
2. What Information We Collect
okzz collects different types of information for different purposes. This information comes from two main sources — information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide
- Full name (as it appears on your national ID)
- Date of birth (for age verification)
- Mobile number and email address
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- National ID or passport details (for KYC verification)
- Username and password
- Any messages or complaints you send when contacting us
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Cookies and session data
- Time of site visits, pages viewed, and click history
- Betting and gaming activity logs
- Transaction history (deposits and withdrawals)
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may sometimes receive limited information from trusted third-party verification services. This information is used only to confirm the legitimacy of an account.
3. Purpose of Using Information
okzz does not collect information for unnecessary reasons. Each piece of information is used for a specific and legitimate purpose.
3.1 Account Management and Service Delivery
Your personal information is used to create, verify, and secure your account. This information is essential for managing logins, deposits, withdrawals, and bonuses.
3.2 Identity and Age Verification (KYC)
Every account must complete a KYC (Know Your Customer) process. This confirms that you are at least 21 years old and helps prevent fraud.
3.3 Processing Financial Transactions
Your mobile banking details are used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — your information is needed to process these transactions securely.
3.4 Customer Service and Support
When you seek help via live chat or email, your account information and communication history allow us to provide a fast and effective resolution.
3.5 Security and Fraud Prevention
Collected information is analysed to detect and prevent multiple account creation, money laundering, and other unlawful activity. This is essential for the protection of you and all other users.
3.6 Platform Improvement
okzz analyses anonymous usage statistics to continuously improve its services, game layout, and user experience.
4. Sharing Information with Third Parties
okzz never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners are given only the information necessary for their specific tasks.
4.2 Legal Obligations
If legally required by law enforcement agencies or a competent court in Bangladesh, we are obliged to provide information in accordance with applicable law. In such situations, we will make every effort to notify you where possible.
4.3 Business Restructuring
In the event of a transfer of ownership or business restructuring of okzz, your information may be transferred to the new operating entity. In such cases, the terms of this privacy policy will remain in effect.
4.4 Game Software Providers
Minimum necessary information may be shared with software providers such as Pragmatic Play, PG Soft, JILI, Evolution, and others solely for the technical purpose of operating games. They may not use this information for marketing.
5. Cookies and Tracking Technologies
okzz uses cookies and similar tracking technologies. These are small data files stored in your browser that improve your experience on the site.
5.1 Essential Cookies
These cookies are required for the basic functioning of the site. They are used to maintain login sessions, save form data, and ensure security. Disabling these cookies may cause the site to not work properly.
5.2 Functional Cookies
These cookies are used to remember your preferred language, theme, or betting settings. They help create a personalised experience for you.
5.3 Analytics Cookies
These collect anonymous statistics to help us understand which parts of the site are used most and where improvements can be made. This information is not used to identify any specific individual.
5.4 Cookie Controls
You can delete cookies or stop accepting new ones at any time from your browser settings. Keep in mind that disabling certain essential cookies may prevent you from accessing the full features of the site.
6. Data Protection Measures
okzz uses industry-standard technology and practices to protect your information. Data security is a core part of our technical infrastructure.
6.1 Encryption and SSL
All communication on the site is protected through SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.
6.2 Data Storage
Your personal information is stored on secured servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorised access.
6.3 Staff Training and Access Controls
okzz staff receive strict privacy training. Only authorised staff have access to the information needed for their specific role.
6.4 Password Protection
Your password is never stored directly — it is kept only as a one-way hash. This means no okzz employee can see your password. Use a strong, unique password to keep your account secure.
6.5 Response to Data Breaches
If a data breach occurs, we will immediately notify affected users and fulfil all applicable legal obligations. We have a dedicated incident response team ready to handle such situations.
7. Data Retention Period
okzz retains your information only for as long as necessary. Applicable legal requirements, business purposes, and your requests are all considered when determining the retention period.
- Active account data: retained for as long as the account remains active.
- Financial transaction data: at least 5 years, in accordance with applicable legal requirements.
- KYC verification data: may be retained for some time after account closure.
- General data after account closure: deleted upon request, unless retention is required by law.
After closing your account, you may request deletion of your information. We will fulfil that request in line with applicable legal obligations.
8. Your Rights and Controls
okzz believes you should have control over your own information. We therefore ensure the following rights:
8.1 Right to Access
You may request a copy of the information okzz holds about you at any time. We will provide that information within a reasonable timeframe.
8.2 Right to Correction
If there are any errors or incomplete details in your information, you may request a correction. Some information can be changed directly from your account settings; for others, please contact the support team.
8.3 Right to Deletion
In certain circumstances you may request deletion of your personal information. However, financial transaction data or KYC data must be retained for a set period for legal reasons.
8.4 Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted. For example, if you dispute the accuracy of information, processing may be suspended until it is verified.
8.5 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. To do so, update your account settings or notify the support team.
9. Protection of Minors
okzz is strictly not for anyone under the age of 21. We do not knowingly collect information from any minor.
If we find evidence that an account holder is under 21, that account will be closed immediately and all collected information will be deleted. Any deposited funds will be returned following the applicable process.
If you believe a minor is using okzz, please notify our support team immediately. For more details on responsible gaming, read our Responsible Gaming Guidelines.
10. Policy Changes and Updates
okzz may update this privacy policy from time to time to keep up with changes in technology, law, or our services.
For significant changes, we will notify you in the following ways:
- A notice will be displayed on the main page of the site.
- A message will be sent to your registered email or mobile number.
- The date of the change will be updated at the top of this page.
Continued use of the site after a change means you have accepted the revised policy. We recommend checking this page regularly. Previous versions will be archived with us and can be shown upon request.
For answers to general questions about this policy, visit our FAQ section.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, the okzz support team is always ready to help. Ways to reach us:
Contact Methods
For privacy-related requests (accessing, correcting, or deleting information), contact us by email and write "Privacy Request" in the subject line. After verifying your identity, we will respond to your request within a reasonable timeframe.
To learn more about okzz, read our About Us page.